Privacy Policy

1. Who We Are

NorthFlow Plumbing is a plumbing services business operating in northern Perth, Western Australia. Our website is northflowplumbing.com.au.

For any privacy-related questions, contact us at:

• 📞 Phone: +61412585401
• 🌐 Website: northflowplumbing.com.au/contact

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact details — your name, phone number, and email address
• Location information — your suburb or address, for service delivery purposes
• Service details — a description of your plumbing issue or the service you require
• Website usage data — pages visited, time on site, browser type (collected via cookies — see Section 5)

We do not collect sensitive information such as financial data, government identifiers, or health information.

3. Why We Collect Your Information

We use your personal information to:

• Respond to your plumbing enquiry or quote request
• Arrange service appointments and send booking confirmations
• Send job reminders or follow-ups directly related to your booking
• Improve our website and customer experience
• Comply with legal obligations

We will not use your information for unrelated marketing without your explicit consent.

4. How We Store and Protect Your Information

Your information is stored securely on our website servers hosted in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption (HTTPS) to protect data in transit.

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site so we can improve it.

We may use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used by Google Analytics to understand visitor behaviour (anonymised)

You can disable cookies in your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

6. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Google Analytics — website traffic analysis (Google Privacy Policy)
• Google Maps — location and mapping features (Google Privacy Policy)

We do not sell, trade, rent, or share your personal information with any other third parties.

7. Disclosure of Your Information

We will not disclose your personal information to outside parties except:

• With your consent
• Where required by law or a court order
• To service providers who assist us in operating our website (under strict confidentiality agreements)

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Complain about a breach of your privacy

To exercise any of these rights, contact us using the details in Section 1. We will respond within 30 days.

9. Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.